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Job prospects & Career options
Job Prospects
Lots of lucrative and interesting openings are there for hotel management
graduates in various fields like:
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Hotel & Restaurant management
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Airline Catering and Cabin Services
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Club management
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Cruise Ship Hotel Management
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Hospital administration and catering
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Hotel and Tourism Associations
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Forest Lodges
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Guest Houses
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Institutional Management (supervising canteens in college, schools, in
factories, company guest houses etc.)
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Catering departments of railways, banks, armed forces, shipping companies
etc.
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Hotel and catering institutes
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Self employment
Career options
A hotel consists main departments such as Operations, Front office, House
keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and
Security. Each department has a number of positions that one can opt for.
General Operations
General manager who is the main in charge, is the coordinator and
administrator, responsible for staff management, financial control,
provision of services, quality control and customer care. Depending on the
size of the hotel, general managers could have assistant managers to
supplement their work.
Front Office
It is the centre of all activities. Important functions of receiving the
guests, making room reservations, handling correspondence and preparing
bills and keeping accounts of the guest services are handled at the front
office. The department is headed by Front office manager or Executive
House-keeper who supervises and co-ordinates the work. Then there are
Assistant Manager, Lobby executive, front office supervisor, information
assistant, receptionist, bell captain, bell boy, doorman etc. to perform
their assigned roles.
House Keeping
The work of keeping the hotel, the rooms, the bars, the restaurants etc.
clean and making it presentable to the guests and ensuring facilities and
comfort to them is handled by this department. Those handling this
department are Chief executive house keeper, floor supervisor, room
attendants, linen supervisors, Maids etc.
Food and Beverages Department
This department is the hub of the hotel industry and is responsible for all
the food that is prepared and served in the hotel. The main functions
performed by the department are- presentation, preparation and service of
food and beverages involving kitchen, bar and baker. Overall in charge of
kitchen is known as Chef de Cuisine,the in charge of section is called Chef
de Partis and the one who supervises and coordinates the work of Chef de
partis is known as Sous-Chef. One who cooks food is known as Cook, the
person in overall charge of dining hall is called Maitre de hotel, Captain
in charge of part of dining hall is known as Chef de Range, one who serves
food is Demi Chef de Range or Steward. Then there is the restaurant hostess
who makes the guests comfortable and deal with any complaints by the guests.
Those serving drinks are bartenders.
Accounting Department
This department deals with both cash and credit transactions, i.e all the
financial transactions like purchase of materials, offering of services to
the guests etc. This department also compiles information required for
budgeting, pricing of food and services and so on. Professionals like cash,
cost and works accountants are given higher positions in the department.
Chief cashier, cash clerk/bill clerk are the positions handled in this
department.
Sales & Marketing
This department keeps in touch with travel agents and tour operators as well
as other potential corporate clients in order to sell hotel facilities.
Advertising and Public Relations is also normally handled by this
department.
Engineering / Maintenance Department
Qualified engineers are appointed for the maintenance of the building and
various machines involved in the premises. They are assisted by necessary
staff in the electrical and mechanical departments. Mechanical Engineers,
Electrical Engineer, Plumbers, carpenters etc are employed by this
department.
Then there is the Security department which provides security to the guest
and their belongings and employs security Officers/ guards for this purpose.
Retires Army personnel are preferred by this department.
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